• Order fulfillment takes 2-7 days, after which we ship your order. Delivery times vary by location:
• USA: 3-4 business days
• International: 5-15 business days

We partner with a global fulfillment company, so your order will ship from the nearest facility.

International orders may incur customs fees, which are the customer's responsibility. Fees vary based on order value, country regulations, and product type. To ensure smooth delivery, please include your phone number during checkout.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

• Before contacting us, please:
• Double-check the shipping address on your order confirmation.
• Contact your local post office to see if they have the package.
• Check with your neighbors in case the package was left there.

You might notice a slight vinegar-like odor on your new clothes. This is a temporary result of the printing process and will disappear completely after a few days and a wash cycle.

There may be some minor discoloration or a faint white residue on your apparel. Don't worry, this is not a stain and will wash away after the first wash. We use the latest eco-friendly water-based inks and printing technology. If you see a mark, simply wash the garment before contacting us.

We work with a reliable, high-quality print-on-demand drop shipper. They have locations  worldwide, so depending on where you are, your orders are printed and shipped from the facility  that can do it most efficiently! 

You’ll receive a tracking link via email when your order  ships out. If you have any questions about your tracking or shipment, drop us a line at [insert  your support email here]. 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at[insert your support email here]within a weeks' time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

We currently don't offer returns or exchanges. However, if you receive a damaged or incorrect item, please contact us at support@illestraider.com.

We offer refunds for damaged or incorrect items only. If you believe you received the wrong item or a damaged product, please contact us at support@illestraider.com with photos as proof. We'll be happy to resolve the issue.

At this time, we cannot process exchanges for different sizes or colors. To ensure a proper fit, we recommend checking our detailed sizing charts that are available in the product description section of each item on our store.