FAQ
ILLESTRAIDER SHIPPING
The estimated delivery date shown at checkout is an estimate only. Orders may arrive sooner or later depending on processing times, production schedules, and carrier delays.
Most in-stock items ship within 2–3 business days. Made-to-order items may require additional production time before shipping.
PRODUCT QUALITY & CARE
All Illestraider products are created using high-quality materials and professional printing methods. To ensure the longevity of your apparel:
• Wash garments inside out in cold water
• Use mild detergent
• Tumble dry low or hang dry
• Do not iron directly over printed designs
Proper care helps preserve color, print quality, and fabric integrity.
PAYMENT OPTIONS
We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Discover
• PayPal
CONTACT ILLESTRAIDER FOR SERVICE
For customer service inquiries, please email:
contact@illestraider.com
MAKE CHANGES TO YOUR ORDER
If you need to modify your order, please contact us at contact@illestraider.com as soon as possible after placing it. We cannot guarantee changes once production or fulfillment has begun.
CANCEL YOUR ORDER
Orders begin processing quickly to ensure fast delivery. You may cancel your order only if it has not yet entered production. Please email contact@illestraider.com immediately if you need assistance.
HOW REFUNDS ARE PROCESSED
Refunds are issued to the original method of payment. Refund amounts include the product price and applicable taxes. Shipping costs are non-refundable unless the return is due to an Illestraider error.
WHEN TO CONTACT PAYPAL
Contact Illestraider for questions regarding:
• Merchandise inquiries
• Shipping timeframes
• Order status
• Returns or exchanges
Contact PayPal directly for questions regarding:
• Account access
• Password resets
• Funding sources
• Denied or failed payments
• Transaction status
We do not have access to your PayPal account details.
STORE LOCATIONS
Illestraider currently operates online only.
PROBLEM WITH YOUR ORDER
If you receive the wrong item, a damaged product, duplicate orders, or if your order does not arrive within the expected timeframe, please contact contact@illestraider.com with your order number and photos (if applicable).
For international shipments, customers are responsible for any customs duties, taxes, or import fees. Illestraider is not responsible for customs delays or additional charges.
TRACKING INFORMATION
Tracking numbers may take several hours to update after shipment. If your tracking link shows no movement, please allow some time and check again later.
BECOMING AN ILLESTRAIDER RETAILER
If you are interested in becoming an authorized Illestraider retailer, you must have:
• A valid business license
• A physical retail storefront
Applications to sell Illestraider products from home-based operations or auction websites will not be considered. Please contact contact@illestraider.com for inquiries.
SPONSORSHIP
Illestraider selectively partners with creators and athletes who align with our brand values. Unsolicited sponsorship requests may not receive a response.
DONATION REQUESTS
Donation requests may be submitted via email to contact@illestraider.com. Due to volume, we cannot fulfill all requests.
PRODUCT AUTHENTICITY
To ensure authenticity, purchase Illestraider products directly from illestraider.com.
CAREERS
If you are interested in working with Illestraider, please send your CV and portfolio to contact@illestraider.com.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.