Returns & Exchanges

We want you to be happy with your purchase! Please read our policy carefully to understand how returns and exchanges work.

Issues with Your Order?

If your item arrives misprinted, damaged, or defective, please contact us within 30 days of receiving your product. We'll cover the costs to make it right.

For packages lost in transit, please let us know no later than 30 days after the estimated delivery date.

Incorrect Address or Unclaimed Packages

If a package is returned to us due to an incorrect or insufficient address provided by you or your customer, or if a shipment is unclaimed, you'll be responsible for the reshipment costs. We'll reach out to confirm an updated address before sending it out again.

Important: If you haven't set up an account and billing method with us, any orders returned due to a wrong address or being unclaimed cannot be reshipped and will be donated to charity at your cost, without a refund.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on sealed goods, including but not limited to face masks, if they have been unsealed after delivery. These items will be disposed of, and no refund will be issued.

Buyer's Remorse & Exchanges

We do not offer refunds for buyer's remorse (e.g., if you simply change your mind).

Returns for products (excluding face masks) and size exchanges are offered at our discretion and expense. If you wish to return an item or exchange a size, please contact us first. If we agree to the return or exchange, you will need to place a new order for the desired item or size, and the cost will be at our expense.

For Customers in Brazil: If you regret a purchase, you must contact our customer service within 7 consecutive days of receiving your item and provide a picture. We will evaluate the request, but a refund may not be possible if the product was used or destroyed (even partially).

Contact Us

If you have any questions about returns or need to report an issue, please contact us by filling out the form on our contact page listed on the store's footer.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Do you ship to my area? Do you ship to my area?

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

Do you offer warranty for your products? Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Do you offer extended warranty? Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

How much does extended warranty cost? How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

How much can I get refunded? How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.